![]() Windows Vista users: Click the Windows Start button and Double-click the My Computer icon on your desktop.Verify that the Juno program is not running in the background.If you do not see the Juno Internet icon on your desktop, you may You will not be able to access the Internet without using our software.ĭouble-click the Juno Internet icon on your desktop to connect. Uninstall and reinstall the Juno SpeedBandĪre you using the Juno software to connect? Is the problem isolated to one web page or Are you using the Juno software to connect? Upgrade your modem drivers or enter an initialization Close RNAAPP using Task Manager – Windows Close unused programs using the Task Manager. Or The Remote Access server is not responding Or The port was disconnected due to hardware failure Or The port is not configured for Remote Access dialout Change access numbers and verify your dialing Or I hear the operator when my modem dials Make sure your modem timeout settings are Change access number and verify your dialing Verify that the modem is connected properly. Close RNAAPP using Task Manager - Windows Or Juno software just says dialing, doesn’t connect Problem Start Dialing - Can’t start dialing Or The memberID or password you have entered is incorrect Problem starting Juno - Juno software is already running. Juno has encountered a problem and needs to close. Verify Compatibility mode settings – Windows Reboot your computer and then try starting ![]() Nothing happens when I click the Juno Internet icon on my desktop. Reboot your computer and then try launching Please wait a moment while we update your software. ![]() ![]() Problem starting Juno - A problem has occurred with the Juno Or Juno software is unable to connect to Juno network
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